Can anyone remember these nightmare things we had to remember? Make eye contact and smile, that's about all I got to!
Welcome every guest. Make eye contact Smile Say goodbye to every guest can not remember the rest and not sure if these are right
All i remember is the sentence they used to make us remember it Mickey Gets Salted Popcorn During Parade Time or something like that anyway peas out Dan Pikey Howell uk lads chaiman 03-04
oh yeah, i remember those! and i had the total deja vu when i started work at hard rock cafe and they gave us a little card with guidelines on there as well, almost the same as disney! flavour xoxo
some things, crazily enough, you never forget! Here goes (i think) Make Eye Contact and Smile Greet and Welcome Each and Every Guest Seek Out Guest Contact Provide Immediate Service Recovery Display Appropriate Body Language at All Times Preserve the "Magical" Guest Experience Thank Each and Every Guest
ha ha ha, disney has made me into the customer service machine, i get praise on it in every job i take. such a good tool to have. 5 years since i went to disney and i am still using the disney point!!!!!! crazy Gareth
Toffeegrl - Respect for remembering that!! Â Guess I'm not the Customer focused castmember I used to be
Oh my god Toffee Girl, who are you!? I have my ideas but don't quite know! I can't believe anyone who worked at the UK while I was there actually knew the 7 service guidelines! I'm impressed! As for the point, funny story. When I left Disney I went to work for an airline and kept asking where the staff toilets were. I could not believe that staff in uniform were able to go to the same loo's as the public! What a culture shock!
